Debt happens, start your recovery.

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We are a global business services company with over 20 years of experience redefining the debt industry.

Frequently asked by our customers & clients

Common questions

We're here to help resolve any concerns you may have. Contact us

How do I make a payment?

We offer a variety of options on our local subsidiary sites to make payment as easy and convenient as possible. To make a payment, resolve a concern, have questions answered, or manage other information related to your account, please visit one of our local country sites.

Why is your subsidiary attempting to collect my debt when they’re not the original lender?

When banks, credit card companies, and other creditors are unable to collect on an unpaid loan or purchase, they may hire a collection agency to collect on their behalf, or they may sell those debts to companies like PRA’s subsidiaries. The debt is still yours, and it is still due. The right to collect on your account has been transferred to one of PRA’s subsidiaries. Our goal is to work collaboratively to help you resolve your debt in a way that is manageable for you.

Why do I still owe the money if I didn’t borrow from you in the first place?

The bank or credit card company that you borrowed from decided they no longer wanted to try to collect the debt, and they made a business decision to sell your debt to our subsidiary. We are committed to working together to help you resolve your outstanding obligation and to design a payment plan that fits your budget.

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