Steve Macke

Steve Macke serves as Global Operations Officer for PRA Group, Inc. In this role, he oversees PRA Group’s call centers, legal recovery, digital, and insolvency operations, playing an instrumental role in driving operational execution and improving efficiency across the business. Macke brings more than three decades of industry experience, having spent his career leading all aspects of operations, including collections, default management and recovery strategy, and business planning and analysis for Citigroup. He joined Citi in 1991 as a collector and rose through the leadership ranks, having most recently served as managing director and global head of contact centers. Previously, he was managing director and global head of collections and default management, as well as managing director and global head of workforce management. Macke holds a Bachelor of Business Administration degree in Management and Finance from the University of Cincinnati.