PRA Group's 2023 Annual Report is now available. Click to see the year in review and read letters from our Board Chair and President and CEO. ×

Responsible Administration of Services & Customer Welfare

Our core values inform the respect and transparency with which we relate to our companies’ customers. To foster this culture of respect, PRA Group provides annual training for employees that interact directly with customers.

PRA Group’s hardship policy is designed to protect the elderly, sick, and those experiencing temporary or permanent financial difficulties. This policy allows us to respond quickly to ever-changing circumstances, such as the novel coronavirus (COVID-19) pandemic. In the U.S., PRA Group does not charge interest or fees on unsecured accounts.

During the COVID-19 pandemic, we temporarily suspended the initiation of new involuntary collections efforts and identified geographic areas that were particularly impacted by COVID-19 and proactively placed temporary suspensions on collection efforts in such areas.