Responsible Administration of Services & Customer Welfare
PRA Group’s hardship policy is designed to protect the elderly, sick, and those experiencing temporary or permanent financial difficulties. This policy allows us to respond quickly to ever-changing circumstances, such as the novel coronavirus (COVID-19) pandemic. In the U.S., PRA Group does not charge interest or fees on unsecured accounts.
During the COVID-19 pandemic, we temporarily suspended the initiation of new involuntary collections efforts and identified geographic areas that were particularly impacted by COVID-19 and proactively placed temporary suspensions on collection efforts in such areas.