April 2, 2020
COVID-19 Update: We’re here to help
A Message from Steve Roberts, Global Operations Officer
The past few weeks have been challenging for all of us, and our goal is to continue supporting you during this unprecedented time. If you have been directly affected by COVID-19 and are having difficulty making payments on your account, please get in touch with us so we can work together.
I know our call wait times may be longer than usual. With the well-being of our employees and communities we serve in mind, we’ve adjusted service hours and seen large call volume. I greatly appreciate your patience. I encourage you to use the tools available on our websites whenever possible.
Please stay safe, take care of yourself and your loved ones.