Our Enduring Commitment to Our Customers
Treating all customers with respect and dignity
The COVID-19 pandemic continues to impact many of us in new and different ways. Families all over the country are deciding on virtual or in-person school, businesses are enacting additional health and cleanliness measures to keep patrons safe, and we all continue to wear our masks and practice social distancing. These are novel and unexpected changes – however, one thing that remains the same for our company is how we treat our customers. Read more.
Treating consumers with respect
Providing flexible and affordable options.
As the COVID-19 pandemic continues to impact many of us, PRA Group remains focused on the well-being and safety of our consumers, employees, clients, and communities we serve. Since the beginning of this global outbreak, we’ve implemented new hardship provisions through our subsidiary, Portfolio Recovery Associates, LLC, to ensure we’re supporting our consumers to the best of our ability. Read more.
To our employees, customers, partners, and communities we serve
A message from Kevin Stevenson, President and CEO
“Many of us have had our lives upended by the COVID-19 outbreak and there is no handbook for how to move forward. However, I am writing to share some things our company is learning and what we’re implementing…” Read more
Steps we’re taking
An update on our call centers.
Keeping our call centers open is an important part of our fundamental role to best serve consumers. Our top priority is to ensure the health and safety of our employees at each location. We have taken proactive steps to limit the risk of exposure, based on guidelines from the Centers for Disease Control (CDC).
Supporting our customers
Our teams are available to serve you.
We’re committed to continuing to provide you with options that fit your needs. If you’re experiencing significant financial hardship due to job loss or medical issues related to COVID-19, contact us so we can work together. A Message from Steve Roberts, Global Operations Officer
Global reach. Local touch.
Supporting our communities.
PRA Group announced two new donations to support organizations aiding in COVID-19 relief and recovery efforts. A $25,000 donation to The CDC Foundation, supporting communities across the United States, has been matched by Lysol resulting in a $50,000 total contribution. PRA Group is also donating $25,000 to United Way South Hampton Roads to help meet local needs at its headquarters in Norfolk, Virginia. Read more.
What else you should know
Our top priority is to keep people safe.
We want to share information about the steps we’re taking to keep our workplaces healthy and business running to continue to support our customers worldwide.
- Implemented business continuity plans at all of our locations to reduce risk and keep everyone safe
- Stood up a specific task-force related to COVID-19 to continuously monitor the situation
- Deployed enhanced cleaning mechanisms at our offices
- Asking all employees who are sick to stay home until they are well
- Employees who have the ability to work remotely are to work from home
- Suspended all non-essential travel
- Asking employees to conduct group meetings by phone or other digital means
PRA Group Corporate Headquarters
150 Corporate Boulevard
Norfolk, VA 23502
News Media Contact
Vice President, Communications and Public Policy
PRA Group Europe AS
P.O. Box 9106 Grønland
NO-0133 Oslo, Norway
+47 24 10 31 00
Investor Relations Contact
Vice President, Investor Relations